Privacy Policy

Care Focus Support Services (ABN 84 758 054 573) respects your privacy. This policy explains, in plain language, how we collect, use and protect your personal information when you use our website or our services.

Who we are

Care Focus Support Services is an NDIS support coordination and core supports provider based in Swan Hill, Victoria, Australia. In this policy, “we”, “us” and “our” mean Care Focus Support Services.

The laws we follow

We manage your personal information in line with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). We aim to make our practices clear and respectful, so you can feel confident in how we handle your information.

What personal information we collect

The personal information we collect depends on how you interact with us. Through our website and contact form, we may collect:

• Your name
• Your contact details (such as phone number and email address)
• Details about your enquiry or message, including any information you choose to share with us

When you become a participant or a family member/carer working with us, we may also collect additional information needed to provide NDIS support coordination and core supports. This can include NDIS-related details and relevant health or support information, which we handle with extra care.

How we collect your information

We usually collect personal information directly from you, for example when you:

• Complete and submit our online contact form
• Call, email or text us
• Meet with us in person or online
• Share information with us so we can coordinate or deliver your NDIS supports

How we use your personal information

We use the personal information we collect to:

• Respond to your enquiries and questions
• Provide you with information about our services
• Plan, coordinate and deliver your NDIS support coordination and core supports
• Communicate with you, your nominees and other people involved in your supports (with your consent where required)
• Meet our legal, regulatory and NDIS quality and safeguarding obligations

We only collect and use information that we reasonably need to provide safe, high-quality services and to run our organisation.

Sharing your personal information

We do not sell your personal information, and we do not share it with third parties for their marketing purposes.

We may share your personal information with trusted third parties only when it is reasonably necessary to:

• Coordinate and deliver your NDIS supports (for example, with other service providers or health professionals, with your consent where required)
• Meet our legal or regulatory obligations (for example, to the NDIS Quality and Safeguards Commission or other government bodies when required by law)
• Support our business operations, such as secure IT and website hosting providers, who must keep your information confidential

Where we share information, we seek to share only what is needed, and we expect others to protect your privacy in line with the law and good practice.

Website, WordPress.com and cookies

Our website is hosted on WordPress.com. Like most websites, it uses standard web technologies such as cookies and similar tools.

Cookies are small files stored on your device that help the website work properly and can improve your experience. For example, they may remember your preferences or help us understand how people use the site (such as which pages are visited). You can usually change your browser settings to refuse cookies or to let you know when cookies are being sent. If you choose to disable cookies, some parts of the site may not work as well.

WordPress.com may also collect and process information as part of providing website hosting and related services. For more details, you can read the Automattic (WordPress.com) Privacy Policy.

How we protect your information

We take reasonable steps to keep your personal information safe from misuse, loss and unauthorised access, modification or disclosure. This includes using secure systems, limiting access to people who need the information to do their job, and training our team about privacy and confidentiality.

We keep your information for as long as we need it for the purposes described in this policy and as required by law. When it is no longer needed, we take reasonable steps to destroy or de-identify it.

Accessing and correcting your personal information

You have the right to ask for access to the personal information we hold about you, and to request corrections if you believe it is inaccurate, out of date, incomplete or misleading.

If you would like to access or correct your information, please contact us using the details below. We will respond to your request within a reasonable time and let you know if we need any further information from you. In some cases, we may not be able to give you access to certain information (for example, where it would unreasonably affect the privacy of others or is subject to legal privilege), but we will explain why if this happens.

Questions or concerns about privacy

If you have any questions, feedback or concerns about how we handle your personal information, we encourage you to contact us. We take privacy concerns seriously and will work with you to resolve any issues.

How to contact us

You can contact Care Focus Support Services using the following details:

Mobile: +61 422 549 708
Email: tnaitau@carefocussupportcoordination.com

Changes to this policy

We may update this Privacy Policy from time to time, for example to reflect changes in the law or in how we provide our services. The latest version will always be available on our website. We encourage you to check this page occasionally to stay informed.

This policy was last updated on .